Conflict Management Self-Diagnostic

Conflict management is an inevitable challenge for every company. The question is, is your company constructively managing first-order conflict, or are you letting it devolve into second-order conflict.

Not sure? Ask yourself the following questions about your organization:

• Are conflicts resolved through compromises that later unravel and drive more conflict?
• Do people agree during meetings, then go back to their offices and start lobbying to undermine a decision.
• Do team members complain behind closed doors about other team members being unreasonable?
• Do colleagues get frustrated with ongoing dialogue and become reluctant to discuss the issues?

If you witness these types of behaviors (see a full list of self-diagnostic questions to the right) in your company, then it is official, you have a conflict management problem that is preventing your company from realizing its true potential.

Download the Conflict Management Self-Diagnostic.